Experiencing issues with the add-in's functionality? Here are some steps to troubleshoot the issue: 1. **Update the Software:** Ensure you are using the latest version. 2. **Check System Requirements:** Verify that your system meets the minimum requirements. 3. **Disable Conflicting Programs:** Close other applications that might be conflicting. 4. **Reinstall the Software:** Uninstall and reinstall the software to fix potential corruption. 5. **Contact Support:** If the issue persists, contact our support team with crash logs. ## Issues with Productivity Shortcuts PowerTools productivity shortcuts are designed to enhance your PowerPoint workflow by providing quick keyboard access to commonly used functions. This feature is currently **only available for Windows users**. Some users may experience occasional PowerPoint crashes or unstable behavior related to these shortcuts. This article explains the technical background of the issue and provides troubleshooting steps. ### Technical Information Unlike Word and Excel, PowerPoint does not provide a built-in mechanism for creating custom keyboard shortcuts through VBA (Visual Basic for Applications). To deliver this highly requested functionality, PowerTools uses Windows API hooks to enable keyboard shortcuts in PowerPoint. These API hooks can occasionally remain active if PowerPoint crashes unexpectedly, potentially causing conflicts when you restart the application. This is a limitation of how PowerPoint interacts with add-ins and the Windows operating system. ### Potential Issues - PowerPoint crashes shortly after startup - PowerPoint freezes when using keyboard shortcuts - Shortcuts stop working after extended use ### Troubleshooting Steps